I got the following email a few months back. I gave her my response (which I may share in a few days), but I’m curious what you all might suggest.
Do you have any advice on how to handle a situation where a cashier is so rude to you when you’re using your WIC voucher that you want to cry? Here is what happened to me.
I had 2 gallons of milk listed on my voucher, but I knew we would only use the one, so I only took one [to the check out]. At the check out, [the cashier] told me I had to take two because it was on the voucher. I explained that I did not HAVE to take two. She smacked her gum at me, rolled her eyes and yelled to another cashier, “This WIC mom is trying to tell me I don’t know [how] to read her voucher, can you come help me?”
Her fellow cashier came over and tried to tell me I HAD to take two because my voucher said so. The line behind me was growing and people were moaning and sighing. I left the line to get another gallon of milk that I knew would just be wasted. I came back with my two gallons ready to check out, and again [the cashier] rolled her eyes and said, “If you’re going to use WIC at least know how to read the voucher!” At that comment I told her to just stop ringing me up and that I was leaving.
I went to find a store manager and filed a complaint but the manager seemed really indifferent. I am so upset and hurt by the way I was treated and I do not know what I can do. Any advice?
I’m angry that she called me “this WIC mom” really loudly, and I am angry that the manager just said “ok thank you for letting me know, bye now.” The manager didn’t even apologize. All of this took place in front of my son which broke my heart that he had to watch his mom get treated with such dis-respect by strangers. Do I just drop it or what should I do?